WHAT YOU CAN & CAN’T SEND WITH DHL

What are prohibited items?

These are items that can not be sent on the DHL network. Please check our list of prohibited items to ensure that your parcel can be delivered without any delays.

There are some obvious things that you can not send with DHL (such as animals, illegal substances, guns and explosives for instance). But there are also less obvious items that DHL can’t transport, including aerosols, perfumes, aftershaves, eau de toilettes & cash.
CLINICAL TESTING KITS - currently prohibited
We are unable to ship clinical testing kits - new or used, including COVID-19 - via DHLitNow or DHL Service Point at this time.

WHAT YOU CAN'T SEND

The following items will NOT be accepted for carriage by DHL. This list includes items which are prohibited for carriage by any law, regulation or statute of any federal, state or local government of any country from, to or through which the items may be carried. There may be additional prohibited items specified by the country of destination. DHL may at its sole discretion refuse to carry other items not listed below.
Most common items

·         Aerosols, perfumes and aftershaves

·         Batteries - damaged or defective

·         Batteries - loose of any type
including but not limited to power banks, USB chargers and common household batteries

·         Cash

·         Foodstuffs 

·         Nail polish

·         Power banks

Alcohol, cigarettes and narcotics

Electronic devices

·         Apple AirPods
·         More than 2 mobile phones, laptops and other small electronic items
You can send a maximum of 2 devices per box. The batteries must be contained within the devices. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. Your total shipment value can be up to £5000
·         Samsung Galaxy Note7 and Samsung Note7 devices

Hazardous and dangerous items

·         Aerosols, perfumes and aftershaves including eau de parfum and eau de toilette
·         Dangerous / hazardous goods including but not limited to flammable and corrosive substances, dry ice and biological substances
·         Firearms, ammunition and explosives including explosive devices, inert explosives and test pieces, air guns, toy guns, tasers, replica and imitation firearms and all firearm parts.
·         Party poppers and Christmas crackers
·         Used car parts and engines Only acceptable if professionally cleaned to remove residues.

Human, animal and plants

·         Animal trophies, animal parts and furs including ivory, shark fins, animal remains and ashes, animal by-products and derived products not intended for human consumption.
·         Clinical and / or biological samples including but not limited to bodily fluids and tissue samples.
·         Flowers and plants.
·         Human remains or ashes in any form.
·         Live animals including insects, larvae and pupae.

Money, valuables and tax stickers

·         Antiques, works of art and fine art with an individual value over £5,000.
·         Banderols / tax stickers.
·         Bullion of any precious metal.
·         Cash and travellers cheques Legal tender – bank notes, currency notes, coins.
·         Commemorative coins and medals with a total shipment value over £2,000.
·         Jewellery, costume jewellery, watches and objects constructed of precious metal and/or stones with a total shipment value over £4,000.
·         Loose precious and semi-precious stones Cut or un-cut, polished or un-polished.

OOther

·         Counterfeit goods in breach of Intellectual Property Rights (IPR).
·         Illegal goods such as narcotics.
·         Pornography printed, film or digital format.

COMPENSATION

DHL's liability for direct loss or damage is limited to the lesser of the current market or declared value of the goods or 22 Special Drawing Rights per kilogram (approximately US$ 30 per kilogram for shipments transported by air or 8.33 Special Drawing Rights per kilogram (US$ 11 per kilogram) for shipments transported by road.

FULLY TRACKED SERVICE FROM THE MOMENT YOU DROP-OFF YOUR PARCEL TO THE DELIVERY POINT.

DHL Express Parcel Delivery from Burnley to Croatia.
Send your parcels with Parcels Cheaper for discount prices to Croatia.
Visit our Burnley Shop at 43, Hammerton Street, Burnley, BB11 1LT. 

The fastest Express delivery from Burnley to Croatia in just 1 working day.

DHL provide the fastest transit times to Croatia.

Transit Times:
1. The transit times apply from the day your parcel was collected from the store by the courier.
2. DHL couriers only collect Monday to Friday (excluding bank holidays) If the DHL courier has already collected when you drop off your parcel (ask us) add 1 working day to the transit time.
3. The transit times are to major destinations, rural destinations may take longer.
4. Does not include time in customs.
5. Transit times are estimated and are not guaranteed.
6. Transit times are also affected by public holidays in Croatia.