Privacy Policy
Privacy Notice
This notice will inform you as to how we look after your personal data.
The notice applies whether you are instructing us to send an item, or where we have been instructed to deliver an item to you, tells you about your privacy rights and how the law protects you.
Our website and services are not intended for children and we do not knowingly collect data relating to children.
Protecting Your Privacy
We are 100% committed to protecting the personal data we process as a business.
Our Trading name is Parcels Cheaper and parcelscheaper.com
You can contact us with any questions on how we protect your privacy at the end of this notice.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The Data We Collect About You
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier and title
- Contact Data includes billing address, delivery address, (including safe place locations), What 3 Words locators, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
We do not collect any Special Categories of Personal Data about you (for your information Special Categories of Personal Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
How we use your information
We use your information in a number of different ways — what we do depends on the information and our relationship with you. The tables below set this out in detail, showing what we do, and why we do it.
| How we use your name and contact details | Why | Lawful Basis for Processing |
|---|---|---|
| To register you as a new customer and create an account | We have to use your name, email address and address to add you to our systems. | Processing is necessary for the performance of a contract |
| Deliver your parcel/package or receive instruction to deliver a parcel/package you are sending | We have to use your name and address to collect and/or deliver your parcel/package | Processing is necessary for the performance of a contract |
| Send you service messages by text and e-mail | We use your phone number and/or email address to send services messages such as delivery notifications and updates | Processing is necessary for the purposes of our legitimate interests |
| Parcel recipient satisfaction surveys | To improve the quality of service we provide | Processing is necessary for the purposes of our legitimate interests |
| Sending you information by text and/or about our products and services | To keep you up to date with our latest offerings | You have given explicit consent or for the purposes of our legitimate interests |
| Presenting content to you, from the retailer who has instructed us to deliver an item to you | To display content such as product recommendations, based on purchases you’ve made with them. | Processing is necessary for the purposes of our legitimate interests |
| Fraud prevention and detection | To prevent and detect fraud against either you or us. | Processing is necessary for the purposes of our legitimate interests |
| Capturing your date of birth to perform age verification checks | To ensure compliant deliveries of items that are confirmed as age restricted by the sender | Processing is necessary to meet our legal obligations |
| How we use your financial data | Why | Lawful Basis for Processing |
|---|---|---|
| Take payment, give refunds and settle claims | Necessary to make payment for our services and/or facilitate the payment of a refund/claim back to you | Processing is necessary for the performance of a contract |
| Fraud prevention and detection | To prevent and detect fraud against either you or Evri | Processing is necessary for the purposes of our legitimate interests |
| Collect and recover money owed to us | To lawfully complete the contract between us | Processing is necessary for the purposes of our legitimate interests |
| How we use your name and contact details | Why | Lawful Basis for Processing |
|---|---|---|
| Provide customer service and support | To ensure you receive appropriate support in relation to any service enquiries you make | Processing is necessary for the performance of a contract |
| Train our staff | To ensure we can provide you the best possible service when you contact us | Processing is necessary for the purposes of our legitimate interests |
| Asking you to leave a review or take a survey | To study how customers use our products/services | Processing is necessary for the purposes of our legitimate interests |
| How we use your usage data | Why | Lawful Basis for Processing |
|---|---|---|
| Improve our website | To give you the best possible experience and identify any areas of the site that are not working properly | Processing is necessary for the purposes of our legitimate interests |
| How we use technical data | Why | Lawful Basis for Processing |
|---|---|---|
| Use of data analytics to improve our website, products/services, marketing, customer relationships and experiences | To define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy | Processing is necessary for the purposes of our legitimate interests |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | For running our business, provision of administration and IT services, network security and to prevent fraud | Processing is necessary for the purposes of our legitimate interests |
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or phone number. We want to earn and maintain your trust, and we believe this is essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, and couriers
- Professional service providers, such as digital marketing agencies and website hosts, who help us run our online business
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
IP Addresses
What are IP addresses?
An IP address is a string of numbers which identifies a specific computer or internet enabled device when it connects to a network such as the internet, enabling such devices to communicate.
How we use IP addresses
- We record the IP address of visitors to our website and we collect related information such as the products viewed or searched for, the length of visits to certain pages and page interaction.
- We use an independent company to collate the information described above. This company then provides us with data relating to website visitors that have accessed our website from businesses.
- We may then use this information to provide potential business customers with details of services that we offer.
Cross Border Transfers
Where permitted by applicable law, we may transfer the personal data collected about you to the countries outside the European Economic Area (EEA) that may not be deemed to provide the same level of data protection as the UK, as necessary to perform the contract with you and for the purposes set out in this notice.
We implement either standard contractual clauses set out in the UK International Data Transfer Agreement (IDTA) or supplementary measures to secure the transfer of your personal data to these third countries.
We may invite you to leave a review on various review websites. To invite you to leave a review, your email address will be shared with them. Should you not wish to leave a review, you can choose not to respond to that invitation.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
- How Long Will You Use My Personal Data For?
We keep Personal Information for as long as is reasonably required for the purposes explained in this Privacy Policy. We also keep records - which may include Personal Information - to meet legal, regulatory, tax or accounting needs. For example, we are required to retain an accurate record of your dealings with us, so we can respond to any complaints or challenges you or others might raise later.
We’ll also retain files if we reasonably believe there is a prospect of litigation. The specific retention period for your Personal Information will depend on your relationship with us and the reasons we hold your Personal Information.
To support us in managing how long we hold your data and our record management, we maintain a data retention policy which includes clear guidelines on data retention and deletion.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Keeping your information
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your Legal Rights
You have a lot of rights relating to your personal information. You have the right to:
- Request Access - The right to access the personal information we hold about you. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request Correction - The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through your Account)
- Request Deletion - The right to request that we delete your data, or stop processing it or collecting it, in some circumstances where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Request Transfer - The right to request that we transfer or port elements of your data either to you or another service provider. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Object to processing where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
- Request restriction of processing - This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- Where you receive direct marketing messages from Evri, you can withdraw your consent directly via the ‘Unsubscribe’ link in the email or via your Account Settings.
No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Contacting Us
If you have any questions about this privacy notice, including any requests to exercise your legal rights, you can do so by either:
- Email - Ask for our email address using the contact us button at the bottom of the page.
- Or by using the businesses address below.
We aim to respond to all legitimate requests within 28 calander days. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Complaints
If you wish to make a complaint about our collection or use of your personal data, please contact us in the first instance so that we may seek to resolve your complaint.
If you wish to raise a complaint, or just have questions, please contact us using the contact us button on the bottom of each page or at Parcels Cheaper Unit Ten, 43, Hammerton Street, Burnley, BB11 1LT.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/).