PROHIBITED & RESTRICTED ITEMS WHEN SENDING TO AUSTRIA WITH OSTERREICHISCHE POST (AUSTRIA POST):
Do not send fragile items as these are not insured.
You must not send any item addressed to a country in which the item is unlawful or prohibited. When an item is restricted you must comply with the restriction. Prohibitions and restrictions vary from country to country and can sometimes apply to items which you may think are ordinary. The information below is provided in good faith, but Parcels Cheaper is not responsible for it and it should be viewed as a guide only. Specific restrictions and changes may be enforced at short notice, so for clarification please contact the destination country's trade, postal or customs authority.
PROHIBITED ITEMS: (not allowed in any circumstance)
- Lithium batteries and equipment containing lithium batteries.
- All live animals, except bees, leeches, silkworms, parasites and destroyers of noxious insects intended for the control of those insects & exchanged between officially recognised institutions, flies of the family Drosophilidae for biomedical research exchanged between officially recognised institutions.
- Meat and edible meat offal.
- Flesh of dogs, cats, foxes, badgers & monkeys.
- Vegetable products.
- Live trees & other plants; bulbs, roots & the like; cut flowers & ornamental foliage.
- Live or dead plants conveyed via EMS.
- Lac; gums, resins & other vegetable saps and extracts.
- Cannabis resin.
- Opium.
- Prepared foodstuffs; beverages, spirits & vinegar; tobacco & manufactured tobacco substitutes.
- Preparations of meat, of fish or of crustaceans, molluscs or other aquatic invertebrates.
- Preparations of any kind containing methyl alcohol.
- Meat prepared from horses & other solipeds, except from their small intestines.
- Absinth & similar products as well as the raw materials intended for the manufacture of such beverages (essences & extracts), liquids with an alcohol content of 82 precent & above.
- Mineral products.
- Salt; sulphur; earths & stone; plastering materials; lime and cement.
- Earth from non-European countries & containing parts of plants or humus, except for peat.
- Ores, slag and ash.
- Uranium ores.
- Thorium ores.
- Products of the chemical or allied industries.
- Inorganic chemicals; organic or inorganic compounds of precious metals, of rare-earth metals, of radioactive elements or of isotopes.
- Gas or inflammable gaseous compounds; gases which are readily inflammable on contact with water.
- Spontaneously inflammable materials, such as materials with a flash-point below 21°C.
- Poisonous substances.
- Considered to be poisonous substances are those which, under existing legislation & decrees, must be marked as such.
- Corrosive substances.
- Acids, bases, lachrymogenic products & metal salts & corrosives as well as slightly volatile sulphur compounds.
- White or yellow phosphorus.
- Radioactive substances.
- Organic chemicals.
- DDT and products to which DDT has been added.
- Liquids with an alcohol content of 82% & above.
- Anaesthetics.
- Pharmaceutical products.
- Preparations of any kind containing methyl alcohol. Parts of ungulate animals not for human consumption. Anaesthetics.
- Certain noxious viruses.
- Explosives; pyrotechnic products; matches; pyrophoric alloys; certain combustible preparations.
- Photographic or cinematographic products.
- Spontaneously inflammable materials, readily inflammable materials, such as materials with a flashpoint below 21°C, liquids with an alcohol content of 82% or above; explosive & inflammable materials & articles loaded with explosive materials.
- Propellant powders.
- Prepared explosives other than propellant powders.
- Igniting devices of any kind.
- Firework components of any kind.
- Matches manufactured using white or yellow phosphorus.
- Photographic plates, negatives, etc which can be used to counterfeit coins & documents & to produce printed papers & reproductions resembling bank notes.
- Wood and articles of wood; wood charcoal; cork & articles of cork; manufactures of straw, of esparto or of other plaiting materials; basket-ware & wickerwork.
- Wood & articles of wood; wood charcoal.
- Dry vine wood.
- Used vine poles.
- Used hives without bees.
- Natural or cultured pearls, precious or semi-precious stones, precious metals, metals clad with precious metal & articles thereof; imitation jewellery.
- Coins, medals. Coins withdrawn from circulation or which have become valueless as a means of payment or which were counterfeited or faked in 1850 or later. Medals counterfeited or faked in 1850 or later.
- Base metals & articles of base metal
- Aluminium & articles thereof
- Aluminium powder or dust.
- Zinc & articles thereof
- Zinc powder or dust.
- Other base metals; cermets; articles thereof
- Magnesium powder or dust.
- Machinery & mechanical appliances; electrical equipment; parts thereof; sound recorders & reproducers, television image & sound recorders & reproducers & parts & accessories of such articles.
- Nuclear reactors, boilers, machinery and mechanical appliances; parts thereof
- Plates, molds, blocks or negatives which can be used to counterfeit coins & documents & to produce printed papers & reproductions resembling bank notes.
- Electrical machinery & equipment & parts thereof; sound recorders & reproducers; television image & sound recorders & reproducers & parts & accessories of such articles.
- Arms and ammunition; parts and accessories thereof
- Firearms or similar items; small arms, automatic-loading firearms, firing devices, sharp or thrusting weapons; essential parts of firearms; warning weapons and weapons containing irritants, infra-red sighting units, flick knives, knives with retractable blades; steel rods, coshes or knuckle-dusters;
- ammunition, projectiles containing narcotics or tear gases and irritants.
- Toy - Fidget Spinners.
- Toys, games & sports requisites; parts and accessories thereof.
- Toy weapons the importation of which is excluded under arms legislation.
- Video games.
- Works of art, collectors' pieces & antiques
- Money / legal tender
- Coins, medals.
Printed books, newspapers, pictures and other products of the printing industry; manuscripts, typescripts and plans: - Printed papers & reproductions resembling bank notes.
- Articles contrary to the Constitution, means of propaganda and sabotage.
- Publications, sound or visual media, illustrations or representations which incite to wars of aggression, means of propaganda contrary to the Constitution, badges of organisations contrary to the Constitution, defamation of the President or of the State & its symbols & of the constitutional bodies, propaganda intended to cause unrest to The Federal army.
- Glorification of violence, incitement to racial hatred, endangering of young people.
- Publications, sound or visual media, etc, which describe violence against human beings in a cruel & inhuman manner & which thereby glorify or underrate such violence or which incite to racial hatred, insofar as they are intended not only for the personal use of the addressee, or for retail or mail order sale; other publications which are obviously likely seriously to endanger the morals of children & minors or which have been placed on the list of publications which are a moral danger to young people, by retail or mail order sale.
- Pornographic publications, sound & visual media, etc, insofar as they violate criminal provisions & are intended not only for the personal use of the addressee, or for retail or mail order sale.
- Items bearing political or religious inscriptions on the address side.
Compensation:
The standard Post service is untracked and is delivered by Osterreichische Post (Austria post) therefore if you do not select the tracked or signed for delivery option you can only claim compensation for the cost of the service paid, tracked or signed for services are claimable for either up to £50 or up to £250, depending on which option you buy.
If the letter/large letter/parcel/tube/printed papers has not been delivered you will be able to claim back the cost of the sale price for the goods sent and the amount which you paid for the service. Documents and all printed matter can only be claimed for the amount paid for the service in case of non delivery.
TRACKING IS AVAILABLE FOR THE SIGNED FOR OR TRACKED SERVICE ONLY.
YOUR TRACKING NUMBER WILL BE EMAILED ON THE DAY YOUR PARCEL WAS SENT TO AUSTRIA POST.
TO TRACK YOUR PARCEL PLEASE ENTER YOUR TRACKING NUMBER INTO THE OSTERREICHISCHE POSTS WEBSITE:
www.post.at
IF YOUR PARCEL HAS NOT BEEN DELIVERED WITHIN 15 CALENDER DAYS FROM THE DATE SHOWN ON THE TRACKING THEN PLEASE CONTACT OSTERREICHISCHE POST
Unable to deliver:
If the recipient is not available when Austria Post try to deliver, the recipient must follow the instructions on the card posted through the letterbox to either collect their parcel from the local Austria Post delivery office or arrange for a re-delivery, if no response is received it will be returned to the sender free of charge.
Do I need to deal with customs when sending to Austria from the UK?
Customs regulations are in place when sending a parcel from the U.K. to Austria.
Please ensure you do not send prohibited items to less obvious examples include:
1. Lithium batteries.
2. Plants and live trees, cut flowers and ornimental foilage.
3. Opium.
4. Alcohol over 82% alcohol by volume.
5. Toy weapons and video games.
For more information contact HM Revenue and Customs and refer to the prohibited items page.
Customs regulations are in place when sending a parcel from the U.K. to Austria.
Please ensure you do not send prohibited items to less obvious examples include:
1. Lithium batteries.
2. Plants and live trees, cut flowers and ornimental foilage.
3. Opium.
4. Alcohol over 82% alcohol by volume.
5. Toy weapons and video games.
For more information contact HM Revenue and Customs and refer to the prohibited items page.
